Appliance Install/ Repair Technician- Batavia/ Buffalo

About the Role

Palmer Food Service is hiring an Appliance Install/Repair Technician to serve the Batavia and Buffalo areas from our West Seneca, NY location. This is a full-time position where you'll install, maintain, and repair commercial appliances including dish machines, coffee brewers, espresso machines, and beverage dispensing systems at restaurant customer locations across Western New York.

What You'll Do

• Install, maintain, and repair commercial dish machines, coffee brewers, espresso machines, and beverage dispensing systems at customer locations
• Demonstrate proper and safe equipment use for restaurant staff to ensure all machines operate efficiently and meet sanitation standards
• Diagnose and resolve equipment issues to minimize downtime for restaurant operations
• Enhance customer satisfaction by identifying potential problems and recommending effective service solutions
• Manage your daily route efficiently by recognizing service opportunities and implementing solutions in a timely manner
• Provide outstanding customer service through education, clear communication, and professionalism
• Respond to emergency service requests, including on-call coverage during weeknights, weekends, and holidays
• Cultivate strong relationships with restaurant managers and staff through reliability and excellent interpersonal skills
• Maintain accurate service records and communicate effectively with internal teams regarding parts, repairs, and customer needs
• Lift, transport, and install commercial equipment safely and efficiently

What You'll Need

• High school diploma or GED
• Experience installing and servicing commercial restaurant equipment (preferred)
• Hands-on technical ability with mechanical, electrical, and plumbing knowledge to troubleshoot and repair equipment and dispensing systems
• Valid New York State Driver's License
• Ability to lift and/or carry 75 pounds on a regular basis
• Problem-solving ability to devise customer solutions
• Excellent organizational and time management skills
• Self-motivated and driven for results
• Basic proficiency with Microsoft Word, Outlook, and Teams (preferred)
• Ability to stand, walk, stoop, bend, kneel, and sit for extended periods
• Normal vision with or without correction and ability to distinguish colors
• Fluent English speech, writing, and communication skills

Compensation & Benefits

Hourly Rate: $20.00–$25.00 per hour based on experience.

Full-Time Benefits Include: Medical, dental, and vision insurance; paid time off (PTO), holiday, and sick leave; 401(k) retirement plan with employer matching; eligibility for annual profit-sharing bonus; 15% employee discount on retail grocery items including fresh meat and seafood; associate discounts on warehouse food products; employee appreciation events.