Appliance Install/Repair Technician

About the Role

Palmer Food Service is hiring an Appliance Install/Repair Technician in the Buffalo and Batavia area to maintain and repair commercial food service equipment at customer locations. This full-time position offers the opportunity to work with a diverse team that values integrity, service excellence, and community while building a stable career with competitive wages and comprehensive benefits.

What You'll Do

• Install, maintain, and repair commercial dish machines, coffee brewers, espresso machines, and beverage dispensing systems at restaurant locations
• Diagnose and resolve equipment issues to minimize downtime for restaurant operations
• Demonstrate proper and safe equipment use for restaurant staff to ensure machines operate efficiently and meet sanitation standards
• Identify potential problems and recommend effective service solutions to enhance customer satisfaction
• Manage daily routes efficiently by recognizing service opportunities and implementing solutions in a timely manner
• Provide outstanding customer service through education, clear communication, and professionalism
• Respond to emergency service requests, including on-call coverage during weeknights, weekends, and holidays
• Cultivate strong relationships with restaurant managers and staff through reliability and excellent interpersonal skills
• Maintain accurate service records and communicate effectively with internal teams regarding parts, repairs, and customer needs
• Lift, transport, and install commercial equipment safely and efficiently

What You'll Need

• High School diploma or GED
• Valid New York State Driver's License
• Experience installing and servicing commercial restaurant equipment (preferred)
• Hands-on technical ability with mechanical, electrical, and plumbing knowledge to troubleshoot and repair equipment and dispensing systems
• Ability to lift and/or carry 75 pounds regularly
• Problem-solving ability to devise customer solutions
• Excellent organizational and time management skills
• Self-motivated and driven for results
• Basic proficiency with Microsoft Word, Outlook, and Teams (preferred)
• Fluent English communication skills, both written and verbal
• Ability to stand, walk, stoop, bend, kneel, and sit for extended periods
• Normal vision with or without correction and ability to distinguish colors
• Ability to use hands to handle objects, perform fine finger movements, and reach with hands and arms

Compensation & Benefits

Pay Range: $20.00–$25.00 per hour based on experience.

Full-Time Benefits include:

• Medical, Dental, and Vision Insurance
• Paid Benefit Time (PTO, Holiday, and Sick)
• 401(k) Retirement Plan with Employer Matching
• Eligibility for Annual Profit-Sharing Bonus
• 15% Employee Discount on Retail Grocery Items (includes fresh meat and seafood)
• Associate Discounts on Warehouse Food Products
• Employee Appreciation Events